Privacy and Policy

We are committed to protecting the privacy of all visitors and subscribers to our Website or Application (Basasolve.com) available via an app store and the corresponding services available through the Platform.

This privacy policy will govern the way in which we process any personal information that you provide to us. Any changes in information policies will be updated and communicated here immediately.

Please read this privacy policy in its entirety as it contains important information on who we are and how we collect, store, use, and share your information. By accessing the Platform or using our Services or otherwise indicating your consent, you agree to, and where required, consent to, the collection, use, and transfer of your information as set out in this policy. If you do not accept the terms of this policy, you may not use the Platform and/or the Services.

The data we collect about you

When you visit the Website or the Application, or become a member to access certain Services, you may be asked to provide information about yourself. This may include:

a) your name and contact details, including email address and telephone number;

b) information to enable us to check and verify your identity;

c) information regarding location data;

d) information for billing, transaction, and payment and relevant history;

e) such other information as we may from time to time require to provide certain Services in a complete fashion within the confines of applicable law.

You agree and, where required, consent to, the collection of information about your usage of the Platform and the Services and information from messages and communications you send to us.

This information is required to provide the Services to you. If you do not provide such information, it may delay or prevent us from providing the Services in a complete fashion.

This privacy policy will also apply when accessing the Platform and/or the Services from mobile technology (such as mobile phones, tablets, or other devices). Unless you have chosen to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Services and access the Platform from mobile technology.

At Basa Solve, we prioritize the privacy and data security of our users. Here's how we utilize user data for a seamless experience:

a) Phone and SMS Access: We request phone and SMS access to facilitate direct communication between buyers and sellers through the "Call" or "SMS" buttons. This enables efficient and convenient interactions within the app.

b) Location Access: In order to enhance user experience, we seek location access to display relevant property advertisements that are posted nearby. This ensures that users receive localized and tailored property listings.

c) Push Notification Access: Our website & app requests push notification access to promptly notify sellers about any updates or inquiries related to their posted ads. Additionally, users receive notifications about new ads in areas they have chosen, ensuring they stay informed about potential property opportunities.

d) Personal Data Deletion: You may request that we delete your personal data by emailing us at support@basasolve.com. We will endeavour to comply with such deletion requests but in certain circumstances we will be unable to delete your personal data as we may be required to retain it for legal, regulatory and/or compliance reasons (and we may not be able to communicate why we cannot delete such data due to confidentiality obligations that we may be under). We may ask for proof of your identity before deleting any information and reserve the right to refuse to delete information if your identity is not established. We reserve the right to charge a fee in respect of any deletion request.

At Basa Solve, transparency and user control over data are fundamental to our operations. We strive to uphold privacy standards and comply with applicable laws and regulations to protect the data of our valued users.

Who we share your personal information with

Your personal information (which includes your name, address and any other detail you provide to us which concerns you as an individual) may be processed both by us and by other entities within our group. Each of the companies in our group authorized to process your information will do so in accordance with this privacy policy.

We may also share your information with:

a) third parties we use to help deliver our products and services to you (for example, payment service providers);

b) other third parties we use to help us run our business (for example, marketing agencies or website hosts); and

c) third parties approved by you (for example, social media sites you choose to link your account to or third party payment providers).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may use or share the information you provide to us if we are under duty to disclose or share your information in order to comply with any legal obligation or in order to enforce any obligation against you or to protect the rights of us and our affiliates. This may include the exchange of information with other companies and organizations for the purposes of fraud protection and prevention.

Purpose of processing

Your information will allow us to provide you with access to the particular parts of the Platform relevant to you and allow us to supply the Services you require.

We will use your information for the purpose of fulfilling service orders placed by you, processing any other transactions authorized or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking services or customer research/development.

Your information may be used by us to contact you for your opinions on the Platform, the Services and our business, and to notify you of changes or developments to the Platform, the Services, and our business.

Disclosure of information

In the unlikely event that a liquidator, administrator, or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties in accordance with this policy.

Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.

Cookies

We may send a small file to your computer or device when you visit our website. This will enable us to identify your computer, track your behavior on our website and to identify your particular areas of interest so as to personalize and enhance your experience on this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. You can set your browser to reject cookies but this may preclude your use of certain parts of the Platform.

Third party vendors, including Google and Facebook, use cookies to serve ads based on a user’s prior visits to the Website. Google and Facebook’s use of cookies (in Google’s case, the DART cookie) enables them and their partners to serve ads to users based on their visits to the Website and/or other sites on the Internet. Users may opt out of (i) the use of the DART cookie by visiting the advertising opt-out page; and (ii) Facebook’s cookies by visiting Facebook’s advertising preferences page.

YouTube API Usage

Video links used on the website’s result pages are in accordance with the API rules and regulations set by YouTube, and use YouTube API Services.

a) No user data or information is collected or stored by Basa Solve through the use of the API Client for use in any way.

b) The API Client uses your search criteria on the main website to generate the content most appropriate for you.

c) The API Client does not allow third parties to serve you additional content.

d) The API Client does not store, access or collect information directly or indirectly on or from users’ devices, including by placing, accessing or recognizing cookies or similar technology on users` devices or browsers.

e) Additional information for the Google Privacy Policy can be found at http://www.google.com/policies/privacy.

Disclaimer of Warranty and Liability

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such cases, the terms here of are to be read as excluding or limiting such terms so as to satisfy such law.

We do not represent or warranty that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

We are not responsible for the direct or indirect consequences of you linking to any other website from this website.

Security measures

You are solely responsible for keeping your password and other account details confidential. If you have concerns about your password, account details, or are suspicious about any unauthorized use of your account, you should contact us immediately. We can deactivate or suspend your account at any time.

Inquiries

If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact our admin department via the Contact page. If at any time you wish us to cease processing your information please send a message to our admin department and insert “unsubscribe” as the subject heading.

Updates to policy

We reserve the right to make changes to our policies at any given time. It is your responsibility to check this policy from time to time to verify your needs.

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